Telephony

Everything you need to talk to your customers and let them talk to you.

About

How can Vitell help?

With over twenty years of IT, Networking and Telecommunications experience, Vitell have everything it takes to supply, program, configure and support the latest VoIP technology. 

|

Voice over Internet Protocol (VoIP), also called IP telephony, is a method and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet. The terms Internet telephony, broadband telephony, and broadband phone service specifically refer to the provisioning of communications services (voice, fax, SMS, voice-messaging) over the public Internet, rather than via the public switched telephone network (PSTN), also known as plain old telephone service (POTS).

https://en.wikipedia.org/wiki/Voice_over_IP

What’s more, we don’t resell somebody else’s VoIP solution – we use our own hardware with our own secure VPN links, we install, configure and manage the software ourselves and we have our own links into the public telecommunications network. All this means we can provide a solution which suits your business rather than a solution your business has to suit.

 

Cloud and on-site PBXs

  • Handsets or softphones wherever you need them, worldwide.
  • Our servers. Our connectivity. Our telecoms gateways.
  • Infinitely customisable to suit your business (so you don’t have to customise your business to suit your phone system).
  • We do not resell somebody else’s service.
  • Solutions including Asterisk, FreePBX and 3CX.

Inbound numbers

  • UK and international geographic and non-geographic numbers.
  • Intelligent routing.
  • Skills-based routing.
  • Multiple routes.

Outbound SIP trunks

  • Make calls from the UK wherever you are in the world.
  • Set your own Caller ID (pre-approval required).
  • Set call limits (number of simultaneous calls, call durations, maximum call cost).
  • No charge (unlike some companies, we don’t charge for something that doesn’t exist!).

Contact centre and call centre solutions

  • Skills-based routing.
  • Predictive dialing.
  • CRM integration.

SMS

  • Single-shot
  • Broadcast
  • Surveys
  • Competitions