Privacy Policy

At Vitell we are mindful of the importance of supporting our customers and those partners we do business with in their endeavours. As such, we recognise the need to ensure that any personal data that we may collect is properly protected and that we are transparent and responsible in the way we handle it.

In these pages you can find information about what personal data we collect as a controller, what we do with it and how you can contact us if you have any question or need any further information.

If you are an existing Vitell customer, Vitell may process your or your customers’ or end users’ personal data on your behalf as part of the services Vitell provides to you. Details of such processing are provided in our contracts/terms and conditions and are available at any time upon request. Note that this Privacy Policy does not deal with such processing.

From whom does Vitell collect personal data?

Vitell (as defined below) collects personal data from customers, suppliers and professional advisers, and their employees with whom Vitell has an existing or prospective business relationship (“Business Partners”) in order to manage such relationship and interact with the Business Partners.

Who is the controller?

In relation to such personal data Vitell acts as the controller and collects and process such data on the grounds of its legitimate interest of managing the relationship with Business Partners.

What personal data does Vitell collect?

The personal data consists of any or all of the following: name, address, email, telephone numbers and communications records (emails and letters).

How does Vitell collect personal data?

The personal data is collected during our engagement with Business Partners by letter, email, telephone, meetings, Vitell’s website (www.vitell.co.uk) and events organised by Vitell.

How does Vitell use personal data?

The personal data is exclusively used for the management of the relationship with the Business Partner and, in the case of existing or prospective customers, for the promotion of services provided by Vitell relevant to them. Note that the personal data is not used for automated decision taking (including profiling).

With whom does Vitell share the personal data?

Existing customers:

• Those of our suppliers of services who need to have that data in order to be able to provide their services to our customers, which include Siphon Networks Limited, Daisy Group Limited, BT Plc, TalkTalk Telecom Group Plc, Virgin Media Limited, Carillion Communications Limited (trading as BTiNet), Westcon Group European Operations Limited (trading as Comstor), Netlink Communications Limited, NG Bailey Group Limited, Gamma Communications PLC, Gamma Telecom Holdings Limited, Gamma Telecom Limited, Gamma Network Solutions Limited, Gamma Business Communications Limited, Magrathea Telecommunications Ltd, Simwood eSMS Ltd, Vonage Business, TxtLocal Ltd, The Computer Man, Xero Ltd., GoCardless Ltd; and
• Any other business required to provide services.

Prospective customers:

• Xero Ltd., our accounting software provider.

Does Vitell transfer personal data outside the European Economic Area?

No personal data is transferred outside the EEA.

How long does Vitell retain the personal data?

Personal data is retained for the duration of the relationship with the Business Partner and for a period of up to 7 years from the end of such relationship.
Business Partners have, in relation to their personal data, the following rights: right of access, right to rectification, restriction of processing, erasure (“right to be forgotten”), data portability, object to the processing, and their right not to be subject to an automated individual decision making.
These rights can be exercised by contacting Vitell using the contact details provided below. Please note that without certain information, Vitell will be unable to offer services.

Does Vitell use cookies in its website?

Vitell use cookies subject to the Vitell Cookie Policy available below.

How to contact Vitell?

Vitell’s Data Protection Officer can be reached using the following contact details:
Data Protection Officer, Vitell LLP, Hardrow House, Pinley Green, Warwick. CV35 8LX

How do I complain?

In the first instance, please contact Vitell’s Data Protection Officer. If Vitell is unable to resolve your problem, then complaints can be escalated to the Information Commissioners Office (ICO): www.ico.org.uk / 0303 123 1113.

Cookie Policy

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.

For more general information on cookies, please read “What Are Cookies”.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

• Account related cookies – If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.
• Login related cookies – We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.
• Email newsletters related cookies – This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.
• Orders processing related cookies – This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.
• Surveys related cookies – From time to time we offer user surveys and questionnaires to provide you with interesting insights, helpful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages.
• Forms related cookies – When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.
• Site preferences cookies – In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

• This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content. For more information on Google Analytics cookies, see the official Google Analytics page.
• Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.
• From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.
• As we sell products it’s important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.
• The Google AdSense service we use to serve advertising uses a DoubleClick cookie to serve more relevant ads across the web and limit the number of times that a given ad is shown to you. For more information on Google AdSense see the official Google AdSense privacy FAQ.
• We use adverts to offset the costs of running this site and provide funding for further development. The behavioural advertising cookies used by this site are designed to ensure that we provide you with the most relevant adverts where possible by anonymously tracking your interests and presenting similar things that may be of interest.
• Several partners advertise on our behalf and affiliate tracking cookies simply allow us to see if our customers have come to the site through one of our partner sites so that we can credit them appropriately and where applicable allow our affiliate partners to provide any bonus that they may provide you for making a purchase.
• We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; {List the social networks whose features you have integrated with your site?:12}, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.

However if you are still looking for more information then you can contact us by clicking this link.