Selling names and numbers (we don't!)

We have recently received a complaint from a gentleman who was informed by somebody who cold-called him that we sold them his contact details.

To avoid any confusion whatsoever, we have not and do not sell lists of people's names, addresses and telephone numbers. We are a telecommunications services supplier, not a list broker. We do not collect/own/sell any personal information - quite simply, that's not what we do.

We are registered under the Data Protection Act. If you would like to make an enquiry under this act, we make a £10 charge (plus a £12 administration charge if payment is made by cheque). In return, the chances are that you will receive a letter stating that we have never heard of you and do not have any of your details on file. Please don't waste your money or our time!

Charge for handling cheques.

As advised on May 21st 2010, from today we will be making a £10 administration charge for handling cheques.

New VAT rate

Please be aware that to avoid any confusion and messy calculations, we will not raise any invoices in January until the 4th. Any invoices normally raised on January 1st will, instead, be raised on January 4th and therefore subject to the new VAT rate.

Services over the Christmas and New Year period

During the holiday period 24th December 2010 to 4th January 2011 we will be limiting the support we are able to provide. Customers with priority support contracts are eligible for support during normal working days over this period. Customers requiring support or stand-by cover during non-working days must arrange this in advance:

24th December - Priority support and support contract customers only
25th to 28th December - Support by prior arrangement only
29th to 30th December - Business as usual
31st December - Priority support and support contract customers customers only
1st to 3rd January - Support by prior arrangement only

May we take this opportunity to thank all our customers for their business over the previous year and wish everybody the very best of the season's greetings and our good wishes for the year to come.

Important – Changes are afoot!

What’s happening?

Over the next month we will be updating our accounts system. Amongst other benefits, this will allow us to send invoices, credit notes and call itemisations by e-mail.

We will also start accepting payment by Google Checkout should our customers wish to pay on-line. We will, of course, continue to accept payment by Swift, BACS, same day bank transfer and standing order in future as well as by cheque for the remainder of this year.

Changes to terms and conditions (the formal bit):

With effect 1st August 2010:

• We will make a £5 administration charge for each and every accounts related communication (invoice, credit note, statement or call itemisation) sent via post (‘Snail mail’). This charge will be added as a line on any invoice dispatched by post.
• The minimum total invoice value (excluding VAT) shall be increased to £10.
  

With effect from 1st January 2011:

• We will make a £10 administration charge for processing any payment made by cheque. If the invoice detailing this charge is posted by snail mail, the appropriate administration charge for this service would also apply.

What do you need to do?

1. Please inform us of the e-mail address you would like us to send invoices to. This is easily done by sending an e-mail to ‘support@vitell.co.uk’. Our support portal will e-mail you back to confirm receipt of your mail and, if you have not used it before, ask you to verify your details. Please confirm the e-mail address even if you think we already have a correct one for you – we may not, or you may not want financial information e-mailing to the address we do have.
2. If you are currently paying by cheque, please consider changing your payment method as soon as possible.

What will happen on 1st August 2010?

If we have not been instructed to use a specific e-mail address for accounts related e-mails, we will continue to send accounts related communications by post and the administration charge will apply.

If you have any questions relating to this notice, please do not hesitate to contact us.

Receive calls from Skype customers

We are pleased to be able to offer our customers the ability to receive calls from Skype users, direct to their handsets, PBX or normal PSTN number. Present a call to action on your web site - 'click here to call' and speak directly to your customer.

We are able to offer this feature at the amazing price of £5 per month for each simultaneous call required (i.e. each line required) plus £0.02 per minute for each inbound call. That's cheaper than most 0800 numbers you could buy!

Simply call:

• Skype: vitell-consulting
• PSTN: 01676-530540
• SIP: info@vitell.co.uk

to discuss the options available to you.

Services over the Christmas and New Year period

During the holiday period 21st December 2009 to 3rd January 2010 we will be limiting the support we are able to provide. Customers with priority support contracts are eligible for support during normal working days over this period. Customers requiring support or stand-by cover during non-working days must arrange this in advance:

21st to 23rd December - Business as usual
24th December - Priority support customers only
25th to 28th December - Support by prior arrangement only
29th to 30th December - Business as usual
31st December - Priority support customers only
1st to 3rd January - Support by prior arrangement only

May we take this opportunity to thank all our customers for their business over the previous year and wish everybody the very best of the season's greetings and our good wishes for the year to come.