About us:

Vitell is a UK based Asterisk, Linux and RouterOS consultancy and telecoms service provider specialising in bespoke vendor-independent solutions for the office and call centre environments. Our client base is spread over the UK and over 50% of our business is generated from word of mouth referral. In addition to providing IT and Telephony hardware, Vitell also offer consulting services to business experiencing problems with their current systems or wishing to deploy new systems across their business.
We have provided Asterisk systems since 2004 and have presented to conferences at Astricon Europe 2005, Astricon UK 2006, Astricon USA 2006, Astricon USA 2007 and Digium Asterisk World 2008. We provide consultancy services to national and international organisations (the US, Malaysia and South Africa), including three FTSE 100 companies and we are the preferred Asterisk training provider for an international telecommunications company!
Our main areas of expertise are: Asterisk, TrixBox, FreePBX, FreeSwitch, VoIP, Linux, VMS, network design, management and maintanace and network security. We are able to undertake short or long term projects as well as ad-hoc hourly based work.

Asterisk
"Asterisk is the world's leading open source PBX, telephony engine, and telephony applications toolkit."

We started working with the Asterisk platform in the summer of 2004. We provide consultancy, support, maintenance and training for the Asterisk platform. Our senior partner, Nick Barnes, has spoken at Astricon conferences in the US (Arizona, Georgia and Texas), Spain and the UK. In addition, we have provided Asterisk training for UK and international clients. We're not allowed to name names, but we have provided Asterisk training for a very large British communications PLC!

To compliment our Asterisk skills, we offer hosted telephony services, call routing and a completely customisable communications infrastructure.

Linux

"Linux is a free Unix-type operating system originally created by Linus Torvalds with the assistance of developers around the world."

We have been working with Linux for over fifteen years and currently provide consultancy, support and maintenance for the Linux OS.

RouterOS
RouterOS is MikroTik's OS for x86 hardware and their own Routerboards. RouterOS provides features such as routing, firewalling, bandwidth management, wireless access point, backhaul link, hotspot gateway, VPN server and more. Due to its cost (a unit suitable for a medium sized office is priced at around GBP60) and feature set, it is fast becoming the de-facto edge device. Popular in continental Europe for some time, RouterOS is now making headway in the UK and we are pleased to be able to offer consultancy, support, maintenance and training for these amazing devices.

Broadband
Be it voice or data, no modern application can function without reliable Internet connection. We are pleased to be able to offer Leased Lines, ADSL and (from April 2009) Ethernet connections to your doorstep. Unlike most ISPs, we are able to provide redundant connections with automatic failover, bonded ADSL lines and as many real IP addresses as you can justify.

Friday, May 21, 2010

Important – Changes are afoot!

What’s happening?

Over the next month we will be updating our accounts system. Amongst other benefits, this will allow us to send invoices, credit notes and call itemisations by e-mail.

We will also start accepting payment by Google Checkout should our customers wish to pay on-line. We will, of course, continue to accept payment by Swift, BACS, same day bank transfer and standing order in future as well as by cheque for the remainder of this year.

Changes to terms and conditions (the formal bit):

With effect 1st August 2010:
  • We will make a £5 administration charge for each and every accounts related communication (invoice, credit note, statement or call itemisation) sent via post (‘Snail mail’). This charge will be added as a line on any invoice dispatched by post.
  • The minimum total invoice value (excluding VAT) shall be increased to £10.
With effect from 1st January 2011:
  • We will make a £10 administration charge for processing any payment made by cheque. If the invoice detailing this charge is posted by snail mail, the appropriate administration charge for this service would also apply.
What do you need to do?

  1. Please inform us of the e-mail address you would like us to send invoices to. This is easily done by sending an e-mail to ‘support@vitell.co.uk’. Our support portal will e-mail you back to confirm receipt of your mail and, if you have not used it before, ask you to verify your details. Please confirm the e-mail address even if you think we already have a correct one for you – we may not, or you may not want financial information e-mailing to the address we do have.
  2. If you are currently paying by cheque, please consider changing your payment method as soon as possible.
What will happen on 1st August 2010?

If we have not been instructed to use a specific e-mail address for accounts related e-mails, we will continue to send accounts related communications by post and the administration charge will apply.

If you have any questions relating to this notice, please do not hesitate to contact us.

Friday, February 12, 2010

Receive calls from Skype customers

We are pleased to be able to offer our customers the ability to receive calls from Skype users, direct to their handsets, PBX or normal PSTN number. Present a call to action on your web site - 'click here to call' and speak directly to your customer.

We are able to offer this feature at the amazing price of £5 per month for each simultaneous call required (i.e. each line required) plus £0.02 per minute for each inbound call. That's cheaper than most 0800 numbers you could buy!

Simply call:
  • Skype: vitell-consulting
  • PSTN: 01676-530540
  • SIP: info@vitell.co.uk
to discuss the options available to you.

Monday, November 23, 2009

Services over the Christmas and New Year period

During the holiday period 21st December 2009 to 3rd January 2010 we will be limiting the support we are able to provide. Customers with priority support contracts are eligible for support during normal working days over this period. Customers requiring support or stand-by cover during non-working days must arrange this in advance:

21st to 23rd December - Business as usual
24th December - Priority support customers only
25th to 28th December - Support by prior arrangement only
29th to 30th December - Business as usual
31st December - Priority support customers only
1st to 3rd January - Support by prior arrangement only

May we take this opportunity to thank all our customers for their business over the previous year and wish everybody the very best of the season's greetings and our good wishes for the year to come.

Wednesday, April 15, 2009

Vitell announce FREE call diversion services

We are pleased to announce that we now provide call diversion services with a couple of twists. Firstly, they're free. Secondly, we provide you with statistics to show who's calling.

Using our state of the art call management system, we can provide you with one or more non-geographic numbers. You point these at your real world telephone numbers (or SIP address if you want the calls delivered over the Internet) and we take care of the rest. Unlike other services, we provide you with free information showing who's calling your numbers at what time of day and also when calls are abandoned or lost because you don't have capacity to take them. We can also queue calls if required (if your number is engaged) or automatically send calls to voicemail. The possibilities are endless!

If your company advertises in several places, simply use a different number in each publication. Use our free statistics to help you maximise your return on investment.

For more information, please call us on 01676-530540 or e-mail info@vitell.co.uk.

Wednesday, April 08, 2009

Vitell announce FREE fax to e-mail services

Vitell are pleased to announce that we are now able to offer free fax to e-mail services.

Quite simply, we set up a virtual fax machine on one of our 0844 numbers and e-mail incoming faxes as PDF files directly to your inbox. In addition, we digitally sign the PDFs just in case you need to prove that you haven't altered them in any way. Every month we e-mail an audit report detailing the faxes you have received to individual numbers.

We are also able to offer fax to e-mail on standard UK geographic numbers for a setup fee of £10 and ongoing charges of £7/month (all excluding VAT).

For more information about the services Vitell offer, please call us on 01676 530540, e-mail info@vitell.co.uk or fax 01676-530541.

Thursday, March 05, 2009

Ethernet Services Launch

We are pleased to announce the launch of our new Ethernet services. We can offer high speed, high reliability, fibre internet and inter-site connections to 90% of UK businesses. Speed is no longer an issue as we can offer speeds from 1Mb/s to 10Gb/s. Distance is no longer an issue as we can link sites across the whole country.

We are able to provide immediate indicative quotes - just call or e-mail us for more information.

Monday, January 19, 2009

Watch out and beware...

It has come to our attention that there is at least one UK based Asterisk consultancy which claims to have ten years of hands-on experience.

We would like to point out that, at the time of writing, Asterisk has not existed for ten years and that such claims should be viewed with more than a little suspicion!