Important – Changes are afoot!

What’s happening?

Over the next month we will be updating our accounts system. Amongst other benefits, this will allow us to send invoices, credit notes and call itemisations by e-mail.

We will also start accepting payment by Google Checkout should our customers wish to pay on-line. We will, of course, continue to accept payment by Swift, BACS, same day bank transfer and standing order in future as well as by cheque for the remainder of this year.

Changes to terms and conditions (the formal bit):

With effect 1st August 2010:

• We will make a £5 administration charge for each and every accounts related communication (invoice, credit note, statement or call itemisation) sent via post (‘Snail mail’). This charge will be added as a line on any invoice dispatched by post.
• The minimum total invoice value (excluding VAT) shall be increased to £10.
  

With effect from 1st January 2011:

• We will make a £10 administration charge for processing any payment made by cheque. If the invoice detailing this charge is posted by snail mail, the appropriate administration charge for this service would also apply.

What do you need to do?

1. Please inform us of the e-mail address you would like us to send invoices to. This is easily done by sending an e-mail to ‘support@vitell.co.uk’. Our support portal will e-mail you back to confirm receipt of your mail and, if you have not used it before, ask you to verify your details. Please confirm the e-mail address even if you think we already have a correct one for you – we may not, or you may not want financial information e-mailing to the address we do have.
2. If you are currently paying by cheque, please consider changing your payment method as soon as possible.

What will happen on 1st August 2010?

If we have not been instructed to use a specific e-mail address for accounts related e-mails, we will continue to send accounts related communications by post and the administration charge will apply.

If you have any questions relating to this notice, please do not hesitate to contact us.

Receive calls from Skype customers

We are pleased to be able to offer our customers the ability to receive calls from Skype users, direct to their handsets, PBX or normal PSTN number. Present a call to action on your web site - 'click here to call' and speak directly to your customer.

We are able to offer this feature at the amazing price of £5 per month for each simultaneous call required (i.e. each line required) plus £0.02 per minute for each inbound call. That's cheaper than most 0800 numbers you could buy!

Simply call:

• Skype: vitell-consulting
• PSTN: 01676-530540
• SIP: info@vitell.co.uk

to discuss the options available to you.

Services over the Christmas and New Year period

During the holiday period 21st December 2009 to 3rd January 2010 we will be limiting the support we are able to provide. Customers with priority support contracts are eligible for support during normal working days over this period. Customers requiring support or stand-by cover during non-working days must arrange this in advance:

21st to 23rd December - Business as usual
24th December - Priority support customers only
25th to 28th December - Support by prior arrangement only
29th to 30th December - Business as usual
31st December - Priority support customers only
1st to 3rd January - Support by prior arrangement only

May we take this opportunity to thank all our customers for their business over the previous year and wish everybody the very best of the season's greetings and our good wishes for the year to come.

Vitell announce FREE call diversion services

We are pleased to announce that we now provide call diversion services with a couple of twists. Firstly, they're free. Secondly, we provide you with statistics to show who's calling.

Using our state of the art call management system, we can provide you with one or more non-geographic numbers. You point these at your real world telephone numbers (or SIP address if you want the calls delivered over the Internet) and we take care of the rest. Unlike other services, we provide you with free information showing who's calling your numbers at what time of day and also when calls are abandoned or lost because you don't have capacity to take them. We can also queue calls if required (if your number is engaged) or automatically send calls to voicemail. The possibilities are endless!

If your company advertises in several places, simply use a different number in each publication. Use our free statistics to help you maximise your return on investment.

For more information, please call us on 01676-530540 or e-mail info@vitell.co.uk.

Vitell announce FREE fax to e-mail services

Vitell are pleased to announce that we are now able to offer free fax to e-mail services.

Quite simply, we set up a virtual fax machine on one of our 0844 numbers and e-mail incoming faxes as PDF files directly to your inbox. In addition, we digitally sign the PDFs just in case you need to prove that you haven't altered them in any way. Every month we e-mail an audit report detailing the faxes you have received to individual numbers.

We are also able to offer fax to e-mail on standard UK geographic numbers for a setup fee of £10 and ongoing charges of £7/month (all excluding VAT).

For more information about the services Vitell offer, please call us on 01676 530540, e-mail info@vitell.co.uk or fax 01676-530541.

Ethernet Services Launch

We are pleased to announce the launch of our new Ethernet services. We can offer high speed, high reliability, fibre internet and inter-site connections to 90% of UK businesses. Speed is no longer an issue as we can offer speeds from 1Mb/s to 10Gb/s. Distance is no longer an issue as we can link sites across the whole country.

We are able to provide immediate indicative quotes - just call or e-mail us for more information.

Watch out and beware...

It has come to our attention that there is at least one UK based Asterisk consultancy which claims to have ten years of hands-on experience.

We would like to point out that, at the time of writing, Asterisk has not existed for ten years and that such claims should be viewed with more than a little suspicion!