About us:

Vitell is a UK based Asterisk, Linux and RouterOS consultancy and telecoms service provider specialising in bespoke vendor-independent solutions for the office and call centre environments. Our client base is spread over the UK and over 50% of our business is generated from word of mouth referral. In addition to providing IT and Telephony hardware, Vitell also offer consulting services to business experiencing problems with their current systems or wishing to deploy new systems across their business.
We have provided Asterisk systems since 2004 and have presented to conferences at Astricon Europe 2005, Astricon UK 2006, Astricon USA 2006, Astricon USA 2007 and Digium Asterisk World 2008. We provide consultancy services to national and international organisations (the US, Malaysia and South Africa), including three FTSE 100 companies and we are the preferred Asterisk training provider for an international telecommunications company!
Our main areas of expertise are: Asterisk, TrixBox, FreePBX, FreeSwitch, VoIP, Linux, VMS, network design, management and maintanace and network security. We are able to undertake short or long term projects as well as ad-hoc hourly based work.

Asterisk
"Asterisk is the world's leading open source PBX, telephony engine, and telephony applications toolkit."

We started working with the Asterisk platform in the summer of 2004. We provide consultancy, support, maintenance and training for the Asterisk platform. Our senior partner, Nick Barnes, has spoken at Astricon conferences in the US (Arizona, Georgia and Texas), Spain and the UK. In addition, we have provided Asterisk training for UK and international clients. We're not allowed to name names, but we have provided Asterisk training for a very large British communications PLC!

To compliment our Asterisk skills, we offer hosted telephony services, call routing and a completely customisable communications infrastructure.

Linux

"Linux is a free Unix-type operating system originally created by Linus Torvalds with the assistance of developers around the world."

We have been working with Linux for over fifteen years and currently provide consultancy, support and maintenance for the Linux OS.

RouterOS
RouterOS is MikroTik's OS for x86 hardware and their own Routerboards. RouterOS provides features such as routing, firewalling, bandwidth management, wireless access point, backhaul link, hotspot gateway, VPN server and more. Due to its cost (a unit suitable for a medium sized office is priced at around GBP60) and feature set, it is fast becoming the de-facto edge device. Popular in continental Europe for some time, RouterOS is now making headway in the UK and we are pleased to be able to offer consultancy, support, maintenance and training for these amazing devices.

Broadband
Be it voice or data, no modern application can function without reliable Internet connection. We are pleased to be able to offer Leased Lines, ADSL and (from April 2009) Ethernet connections to your doorstep. Unlike most ISPs, we are able to provide redundant connections with automatic failover, bonded ADSL lines and as many real IP addresses as you can justify.

Monday, January 19, 2009

Watch out and beware...

It has come to our attention that there is at least one UK based Asterisk consultancy which claims to have ten years of hands-on experience.

We would like to point out that, at the time of writing, Asterisk has not existed for ten years and that such claims should be viewed with more than a little suspicion!

Tuesday, January 13, 2009

BT identify PBX incompatible with new 21CN exchange equipment.

"21CN is BT’s global, software-driven customer network that introduces new next generation services" - http://btplc.com/21CN/

Over the next few years, BT will be migrating all their telephone exchanges to the new 21CN (twenty-first century network) platform. To ensure that end users will face as little disruption as possible, BT have performed various tests on equipment those users are likely to have installed at their premises.

Of the equipment tested, only one was found to be incompatible - a BT telephone system called 'Monarch'. If you or anybody you know has a Monarch installed, you will need to change it before your exchange is converted.

BTs tests also uncovered various problems with echo being introduced into conversations where analogue equipment was being used. We recommend that all businesses using analogue lines for their communications migrate to ISDN or VoIP whereever practical.

If any of these issues affect you, please don't hesitate to conatct us.

100M Internet Services

Vitell are pleased to announce that we hope to be able to offer nationwide 100M internet services by April 1st 2009. These services would be aimed at business and include some service level agreements, resilience options. In addition, they are likely to be "unlimited" usage packages.

The current indications are that we could offer 100Mb bearers by fibre to the premises and offer bandwidths from 1M to 100M on them. We will also be able to offer 1Gb bearers. Customers should be able to increase bandwidth as required without having to have a new fibre installed. There are also likely to be some "Ethernet first mile" services provided over multiple copper pairs that are cheaper and quicker to install.

The service will also include options for dedicated uncontended bandwidth between sites as well as a straight internet connection to the internet.

We expect services to be available from 1st April, and expect them to be available to around 90% of business addresses at that time.

Prices will depend a lot on location and committed bandwidth, but as a rough guide you would be looking at an annual cost of around £10K for a 10Mb symmetric unlimited use. (On 100M bearer which would enable you to upgrade to higher speeds later). As an indication, if you downloaded 10Mb/s flat out 24/7 that is about 3TB a month usage.

The fact that Ethernet services can be installed so as not to share infrastructure with broadband services, it is therefore sensible to have (a) broadband line(s) as a backup.